Social messaging channels enabled through Sunshine Conversations. Side conversation emails, child tickets, and Microsoft Teams messages.On plans without custom roles, agents with permission to delete tickets can also redact. This helps keep confidential information out of Zendesk. Note 2: I also encourage you all to try the same prompts on text-davinci-003 model also.Admins and agents in custom roles with permission can redact, or remove, sensitive information found in ticket comments and attachments so that your account stays secure and compliant. Note 1: The responses may vary depending on the hyperparameters like Temperature, Top Probabilities etc. You can continue with various redaction and sanitization activities in the document such as replacing text, removing text, translating text, converting currencies etc. Prompt: redact all references of people names below: Similar to the above example, I used the Form Recognizer service to extract the information from a health insurance card.īelow are some examples on how to sanitize the PHI information. show me only dates:Įxample 2: Sanitize information from a Health Insurance Card for PHI data: Prompt: convert all dates to MON-DD-YYYY format. Prompt: Replace all occurrences of Contoso with LinkedIn: Prompt: redact all references of PII data below: Prompt: Show me all the references of PII below: You will find the responses below from ChatGPT for my redaction and sanitizing instructions: Form Recognizer service is a very effective way of digitizing the scanned documents.īelow is a screenshot from Form Recognizer with the Invoice example:Īfter extracting the data from the invoice using Form Recognizer and some cleansing, we will have the plain text something like below: As ChatGPT can only take plain text as input currently, we first have to digitalize the invoice. The sample invoice I am going to use is in scanned format. Using ChatGPT on Azure for Redacting and Sanitizing the documents:Įxample 1: Sanitize the sensitive information from an Invoice Protected Health Information(PHI) : Health related information such as patient’s medical records, insurance group numbers, benefit information etc.īusiness Confidential Information: Organizational information such as employee records, biometric records, business related secrets, contractual information, financial documents, judicial records etc. Examples include people's names, addresses, social security numbers, drivers license etc. Personally Identifiable and Information (PII): Anything information that helps identify a person called needs to be redacted. What types of information needs redaction?įollowing are some sensitive information types that needs redaction: It is the process of removing or replacing any information that is considered as sensitive, private or confidential. What is Document Redaction and Sanitization? In this article I will provide some examples of how to sanitize the documents using ChatGPT on Azure. Large Language Models have opened doors for more effective ways of sanitizing the documents. Bad actors can steal the information when it is in transit between the systems, when it is being processed or even when archived. Privacy and Security are the topmost priorities for Consumers and Businesses.
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